1. GDPR Compliance
The company complies with the EU General Data Protection Regulation (GDPR), ensuring the protection of personal data of users within the EU. They have established practices to secure data, including verifying third-party compliance, appointing a Data Protection Officer (DPO), and allowing users to access or delete their data upon request.
2. Information Collection
The website collects two main types of data:
Personal Data: Information like your name, email, phone number, and location, which helps identify you. This is collected through contact forms, chats, and user forum submissions.
General Information: Anonymous information such as IP addresses, browser type, and device identifiers. This helps understand website usage and improve services.
3. Use of Information
Personal Data is used for communication, responding to requests, and sending account-related notices or marketing materials.
General Information is used for site analytics and user experience improvements.
4. Sharing of Information
Personal Data may be shared with third-party service providers (e.g., Amazon Web Services, Google Analytics, ZenDesk) to perform necessary functions, but they are GDPR compliant. Data may also be disclosed to law enforcement or in business transactions.
5. Data Protection
They employ technical measures to secure your data from unauthorized access and destruction, though they cannot guarantee 100% security. Users are advised to log off from shared computers to ensure privacy.
6. Data Retention
Personal and General Data is kept for as long as necessary for business purposes or legal obligations. Users can request deletion of their information, subject to certain legal requirements.
7. User Rights
Users can opt-out of marketing communications by clicking an “unsubscribe” link.
EU Citizens can exercise GDPR rights to access or delete their data.
California Residents have rights under CalOPPA to request information on personal data shared with third parties.
8. Tracking Technology
The website may track users’ online activities but respects "Do-Not-Track" requests from browsers.
8 Changes to the Privacy Policy
The company reserves the right to modify this Privacy Policy and will notify users of any changes via a pop-up notice. Continued use of the website after modifications implies agreement to the updated policy.
9. Questions
Users can contact the Data Protection Officer for any questions or concerns regarding their privacy and data.
This policy helps ensure that user information is handled with care, in compliance with relevant privacy regulations.